Privacy Policy

Information We Collect

Personal Information

We collect information you provide directly to us, such as when you schedule an appointment, contact us, or use our services. This may include your name, contact information, medical history, and other health-related information necessary for providing medical care.

Website Analytics and Cookies

We use Google Analytics to analyze website usage and improve our online services. Google Analytics uses "cookies" (text files stored on your device) to help us understand how visitors use our website. Through Google Analytics, we may collect:

• Pages you visit on our website
• Time spent on our website
• How you arrived at our website (search engines, direct access, or links from other websites)
• Device type and browser information
• Approximate geographic location (city level)
• Interaction behaviors on our website (clicks, scrolling, form interactions)

Note: We have enabled IP address anonymization and do not collect personally identifiable information through Google Analytics.

How We Use Your Information

Medical Services

We use your personal information to provide, maintain, and improve our medical services, communicate with you about appointments and treatments, and comply with legal and regulatory requirements.

Website Analytics

We use analytics data to:

• Improve website functionality and user experience
• Understand visitor needs and preferences
• Optimize our medical service information presentation
• Analyze website performance and identify technical issues

Information Sharing and Third-Party Services

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy or as required by law. We may share information with healthcare providers involved in your care or as necessary for treatment purposes.

Google Analytics

We use Google Analytics, a web analytics service provided by Google LLC. Google Analytics may process your data in the United States and other countries. For more information about Google's privacy practices, please visit: https://policies.google.com/privacy

Data Security and Retention

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Analytics data is retained for 14 months and is automatically deleted thereafter.

Your Rights and Choices

You have the right to access, update, or delete your personal information. You may also request restrictions on the use of your information or object to certain processing activities. To exercise these rights, please contact us using the information provided below.

Cookie Management

You can manage your cookie preferences through your browser settings. You can also opt out of Google Analytics tracking by:

• Disabling cookies in your browser settings
• Installing the Google Analytics opt-out browser add-on: https://tools.google.com/dlpage/gaoptout
• Contacting us to request data deletion

Legal Basis for Processing (Singapore PDPA)

We process your data based on the following legal grounds:

• Legitimate interests: To improve website services and user experience
• Consent: Your continued use of our website constitutes consent to our data collection practices
• Legal obligation: To comply with healthcare regulations and requirements

Contact Us

If you have any questions about this Privacy Policy, please contact us at: